Privacy Policy - primebondcleaners.com.au

Prime Bond Cleaners (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide to us. This policy outlines how we collect, use, store, and disclose your information when you use our website or services.

1. Information We Collect

We may collect personal information including but not limited to:

Your name
Phone number
Email address
Property address (for cleaning services)
Booking details
Payment information (securely processed via third-party platforms)
Other information relevant to your service enquiry or booking

2. How We Collect Information

We collect information when you:

Fill out our online forms (e.g., booking or contact forms)
Call, email, or communicate with us directly
Visit and interact with our website
Engage with us through social media or reviews

3. Why We Collect Your Information

We collect and use your personal data for the following purposes:

To schedule and provide bond cleaning services
To respond to your enquiries and provide customer support
To process payments and send receipts
To communicate booking confirmations or changes
To improve our website and service experience
To comply with legal and regulatory obligations

4. Sharing Your Information

We will not sell, trade, or rent your personal information to others. However, we may share it with:

Our staff and contractors to deliver services
Third-party platforms that help us manage bookings, communication, or payments
Legal or government authorities if required by law

5. Data Security

We take data protection seriously and have implemented appropriate measures to safeguard your personal information from unauthorised access, misuse, or loss. However, no internet-based system is entirely secure, so we cannot guarantee absolute security.

6. Use of Cookies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings.

7. Access & Correction

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete. To make a request, please contact us at the details below.

8. Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to access or update your information, please contact us.